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Support Services

Looking for Customer Support?
Call 1-877-850-1122

Regular customer support is available Mon to Fri from 8am to 5pm PST.
Emergency support is available 24 hours a day, 7 days a week.

Online Training
In person and online training resources

We recognize that training is an important part of any system.  To ensure your new and existing staff make the most of the Vigil system we offer both in person and online training resources.  Sign in to the Client Portal any time to view training videos, download training materials and catch up on the latest newsletters.

Remote System
Remote system access saves you time and money

We recognize that training is an important part of any system.  To ensure your new and existing staff make the most of the Vigil system we offer both in person and online training resources.  Sign in to the Client Portal any time to view training videos, download training materials and catch up on the latest newsletters.

Software Upgradesß
Software upgrades and enhancements included in your plan

For one full year from the date of completion of your Vigil System installation, Vigil will provide, at no additional charge, maintenance and support services to every customer. This maintenance and support includes software upgrades, software enhancements, software maintenance, emergency support and telephone assistance.  In addition you will have access to our Client Portal with user manuals, instructional videos and training tips.  At the end of the first full year, customers can enter into an optional Software Maintenance Agreement.  This agreement covers all services provided in the first year at a predetermined yearly cost. Without a Software Maintenance Agreement, Vigil will provide support and upgrades at current list prices.