Looking for Customer Support?
Regular customer support is available Mon to Fri from 8am to 5pm PST.
Emergency support is available 24 hours a day, 7 days a week.
Vigil is committed to providing the highest levels of client support and offers 24 hour critical support, call center assistance, online support as well as email reply mechanisms. Every call and email received is logged in our database and analyzed in order to facilitate continuous improvement.
Need help with your current Vigil system? Call us at 1-877-850-1122 or log in to our Client Portal for user manuals, training videos and troubleshooting guides.
Telephone support is available from our Support Center between the hours of 8:00 am and 5:00 pm Pacific Standard Time, Monday through Friday, excluding Canadian statutory holidays. Your calls will be answered by a trained technical support representative and logged on our Helpdesk database. You can also email us at firstname.lastname@example.org and we will respond to your email within 24 hours or the next business day.
Vigil’s Support Center is available for emergency technical support 24 hours a day, seven days a week. To access the Support Center in the event of an emergency please call our toll-free support line at 1-877-850-1122. If your call occurs during non-office hours you will be asked to leave a detailed message and a Support Center Representative will return your call promptly. Please refer to the bulleted list below for a description of situations that qualify as emergencies:
- If no pagers or phones are receiving messages;
- If the Vigil Central Computer is not running; or,
- If the door alarms are not functioning correctly resulting in a breach of security.
Check out our Client Portal to find User Manuals, Technical Tips and Instructional Videos.
Looking to purchase additional products for your Vigil system? Click here to place an order
Need to return a device under warranty? Click here to get help with RMA’s