Our excellent customer service is the number one reason that we’ve built our business on repeat customers. We recognize that providing exceptional products is not enough, and pride ourselves on providing the best customer service and support 24 hours a day, 7 days a week. As your partner, we are there from the beginning to consult on regulations and create design drawings. We professionally manage the installation process and provide on-site staff training. Once your system is fully operational our online tools and web training help train new staff and we will proactively call you if your system needs attention.
Continually investing in research and development, we plan and build our business with a view to the future and a respect for the changing needs of our customers and the constant evolution of technology. With our own team of software and hardware engineers we have the ability to make updates and implement new features quickly and seamlessly. Tools like our cloud interface and our API allow us to integrate with other systems such as wander solutions, environmental monitoring, smart speakers, and electronic health records, to name a few.
The Vigil System offers solutions for all levels of care on one platform, including independent living, memory care, assisted living, rehab and skilled nursing. The Vigil System is suitable for small stand-alone buildings as well as large Life Plan Community (CCRC) style campuses with multiple buildings and care levels. Benefits of using one platform across your campus include costs savings from shared infrastructure, seamless reporting for all care levels, flexibility to add advanced tools to only the areas that need them, and partnering with one vendor instead of many.