Imagine a new senior living community. To say there is a lot going on is an understatement. Technology and plenty of applications being installed and tested. Everyone getting in everyone else’s way. At some point, someone pulls out a contract that reads something like this:
“Ensure all subcontractors provide user manuals and training on [you fill in the blank] application prior to occupancy.”
Wait a minute. How many of the people who will be using the system have even been hired at this point? And aren’t they already overwhelmed by all the other things they need to do to get onboarded?
Jacquie Brennan, VP of Vigil Health Solutions, has witnessed this scenario many times. “What happens is that training does occur, but only for those few staff members available. And, it’s long before they will be actually admitting residents,” says Jacquie. “So there is very little chance of remembering what they learned by the time they have to use it,” she adds. (And some of those folks may no longer be around by the time the building opens!)
Thankfully, Vigil is working to change the way training is managed, from start to finish. Their goal is pretty simple: to make sure individuals using their solutions are a) able to use them proficiently and b) able to make optimum use of the features they need.
Here is what Vigil recommends for any community attempting to train a team on a new application:
> Inflexible IT policies that prevent staff from going online to watch the videos.
> Strict policies against personal cell phone use during work hours.
You need to work with your IT department to allow access to some websites. This can be done, while still limiting general use.
Above all, don’t let your training go to waste on construction or development personnel that won’t even be using the system. “Recognize that successful training will only happen if the right people are trained by the right people,” says Jacquie. “We always push back when general contractors ask us to come and train too early. Instead we will agree to come back to the site when the owner is ready for us.”
Training is important. Period. Inadequate training can waste thousands of dollars in unused features or incorrect usage of the application itself. Good training will ensure that your applications are supporting your team’s hard work, not making it harder.
Article reposted with permission from Senior Housing Forum by Susan Saldibar
Technology is constantly changing and so are the features available for senior living communities. This blog will keep you up to date on new trends, what’s available now and what to look forward to in the future.