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Support Services

Looking for Customer Support?
Call 1-877-850-1122

Regular customer support is available Mon to Fri from 8am to 5pm PST.
Emergency support is available 24 hours a day, 7 days a week.

Online Training
In person and online training resources

We recognize that training is an important part of any system.  To ensure your new and existing staff make the most of the Vigil system we offer both in person and online training resources.  Sign in to the Online Support Center any time to view training videos and download training materials.

Remote System
Remote system access saves you time and money

Our dedicated Customer Support Representatives are able to remotely access your system to help with system updates, maintenance and training.  We proactively monitor your system and will contact you if it needs attention.

Software Upgradesß
Software upgrades and enhancements included in your plan

For one full year from the date of completion of your Vigil System installation, Vigil will provide, at no additional charge, software upgrades and technical support to every customer. This program includes software upgrades, software enhancements, software maintenance, emergency support and telephone assistance.  In addition you will have access to our Online Support Center with user manuals, instructional videos and training tips.  At the end of the first full year, customers can enter into an optional Software Maintenance Agreement.  This agreement covers all services provided in the first year at a predetermined yearly cost. Without a Software Maintenance Agreement, Vigil will provide support and upgrades at current list prices.